BongaBot
About BongaBot
Built for the
way Africa
does business.
We combine e-commerce, AI automation, and secure payments into a single, messaging-native platform — designed for businesses in Kenya and East Africa.
Seamless Store Management
Run your entire online store through messaging. Process orders, manage inventory, and engage customers in real time — no separate app needed.
AI-Driven Automation
Deliver personalised customer support and product recommendations powered by GenAI — available around the clock, at scale.
Secure Payment Processing
Accept M-Pesa and card payments securely within the conversation. Every transaction tracked, every customer protected.
What We Offer
Four pillars of
messaging commerce.
From catalogue browsing to payment confirmation — BongaBot handles the entire commerce journey inside the messaging apps your customers already use every day.
E-Commerce Integration
Manage your online store directly through messaging. Track orders, manage inventory, and engage with customers in real time without leaving WhatsApp or Telegram.
Most PopularAI-Powered Automation
Deliver fast, personalised support with GenAI solutions. Automate routine queries and provide tailored product suggestions that convert — 24/7, without extra headcount.
Secure Payment Solutions
Process M-Pesa and card payments directly within your messaging app. Offer reliable, secure payment options with full transaction tracking and instant confirmations.
Customisable Workflows
Create automated workflows tailored to your exact business needs. Manage campaigns, process refunds, and handle queries effortlessly — all from one platform.
Why BongaBot
Built for businesses
that demand more.
Messaging-First
Built natively for the messaging platforms your customers already use — no app downloads, no friction.
Lightning Fast
Instant AI responses and real-time order processing for an experience your competitors can't match.
Analytics & Insights
Comprehensive reporting to understand exactly how your business is performing — across every channel.
Multi-Platform
Seamlessly works across WhatsApp, Telegram, and more. One platform, every conversation, everywhere.
24/7 Support
Our dedicated team is always here. Plus AI handles the volume so humans focus on what matters most.
Easy Integration
Simple setup with comprehensive documentation. Most businesses are live within a single afternoon.
Our Products
Three apps.
One urgent problem
each.
Vertical solutions built on BongaBot's messaging-native infrastructure — each designed to solve a proven, high-urgency SME pain point and pay for itself from day one.
BongaBooks
WhatsApp-native bookkeeping for micro & small businesses
SME owners record sales in notebooks and voice notes — no P&L, no expense tracking, no financial history. Banks reject them immediately. BongaBooks turns a WhatsApp message into a bank-ready statement.
- Log a sale by typing it in WhatsApp — no app install
- Automated daily revenue & expense summary
- One-tap 3-month P&L PDF for bank & M-Pesa Fuliza submissions
BongaLoyalty
SMS loyalty & repeat-customer engine for SMEs
Repeat customers drive 60–80% of SME revenue, yet owners have no way to identify, track, or reward them. BongaLoyalty turns every M-Pesa payment into an automatic loyalty stamp — works on feature phones, zero friction.
- Auto-stamp issued on every M-Pesa or cash purchase
- Customer receives SMS progress update instantly
- Weekly insight: top returning customers & visit frequency
BongaScore
Alternative credit profile builder for SMEs seeking finance
SMEs generate real cashflow but cannot prove it to lenders — no CRB score, no audited accounts. BongaScore builds a verified credit profile from M-Pesa history, utility payments, and WhatsApp Business activity.
- Score built from M-Pesa statements & utility payment history
- Shareable PDF credit report for bank submission
- Pre-qualified loan offers from SACCOs, MFIs & fintechs
Ready to transform
how you sell?
Get Started Now →
Get In Touch